Privacy Policy — 24Mobile Care

1. Introduction

24Mobile Care is an automobile maintenance and mobile mechanic service operated by 24 Mobile Mech Services Limited, based in Lekki, Lagos, Nigeria ("we", "us", "our"). We provide vehicle servicing, maintenance memberships, one-off service bookings, fleet support and roadside assistance. By using our website or services, you agree to the practices described in this policy.

2. Information we collect

Account registration: your name, email address, phone number and password (stored in hashed form by our authentication provider).
Google sign-in: basic profile information described in section 3.
Customer profile: contact details and preferences you add to your account.
Vehicle records: make, model, year, registration/plate number, mileage, service history, inspection notes and any photos you upload.
Bookings: appointment dates, service type, service location, booking reference, status and booking history.
Roadside assistance: your location, only when you choose to share it to request help.
Payments and subscriptions: plan, billing period, amounts, invoice records and payment transaction references. We do not receive or store your full card details.
Customer support: messages you send us through the contact form, dashboard, email, phone or WhatsApp.
Technical data: sign-in session information and basic technical information such as browser type and error logs needed to operate and secure the website.

3. Google Sign-In

If you choose to sign in with Google, we receive the information your Google account authorization permits us to access — typically your name, email address and profile picture (if provided). We use this information only to authenticate you, create and manage your 24Mobile Care account, and contact you about your bookings and account. We do not use Google user data for advertising and do not sell it. We do not access your Google contacts, files, calendar or other Google services. You can remove our access at any time from your Google Account permissions page.

4. How we use information

Creating and managing your account.
Scheduling, confirming, rescheduling and completing appointments.
Delivering vehicle maintenance, repair, fleet and roadside services.
Processing payments and managing membership subscriptions.
Sending booking confirmations, service updates, reminders and account notices.
Responding to support requests.
Improving our services and website.
Detecting and preventing fraud, misuse and security incidents.
Complying with legal, tax and accounting obligations.

5. Payments

Online payments are processed by Paystack, our payment provider. When you pay, your card or bank details are entered on Paystack's secure checkout and handled by Paystack under its own privacy policy. We do not store complete card details. We receive and keep payment confirmations, such as the transaction reference, amount, status and date, to manage your subscription, invoices and refunds.

6. Sharing of information

We share information only as needed to provide the service:

Mechanics and service personnel assigned to your booking — the details needed to carry out the job (such as your name, phone number, service location and vehicle details).
Payment provider (Paystack) — to process payments.
Hosting, database, authentication and email providers — to run the website, store data securely and send service emails.
Authorities or other parties — when required by law, or to protect our rights, customers or the public.

We do not sell your personal information.

7. Data storage and security

We use reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS), access controls that limit customer data to the account owner and authorised staff, and role-based permissions for our staff. Some of our service providers may store data outside Nigeria. No online system can guarantee absolute security, so please keep your password private and contact us if you suspect unauthorised access to your account.

8. Data retention

We keep your information only for as long as reasonably necessary to provide our services, meet legal, tax and accounting obligations, resolve disputes, enforce our agreements and for other legitimate business purposes. When it is no longer needed, we delete or anonymise it.

9. Your privacy rights

Subject to the Nigeria Data Protection Act 2023 and other applicable law, you may request to:

Access the personal information we hold about you.
Correct inaccurate or incomplete information (many details can be updated directly in your dashboard profile).
Delete your account and personal information, except where we must keep certain records by law.
Withdraw consent for optional processing, such as location sharing.

To make a request, contact us using the details in section 14. We may need to verify your identity first. You may also complain to the Nigeria Data Protection Commission.

10. Cookies and technical data

Our website uses essential browser storage to keep you signed in to your account and to remember your display preference (light or dark theme). We also record basic technical information, such as errors, to keep the website working and secure. We do not use advertising cookies. You can clear stored data through your browser settings, but you may then need to sign in again.

11. Children's privacy

Our services are intended for adults. You must be at least 18 years old to create an account. We do not knowingly collect personal information from children; if you believe a child has provided us information, please contact us and we will delete it.

12. Third-party services

Google Sign-In — Google Privacy Policy
Paystack — Paystack Privacy Policy

These services handle your information under their own privacy policies.

13. Changes to this policy

We may update this policy from time to time. When we do, we will update the "Last updated" date at the top of this page, and for significant changes we will notify you by email or in your dashboard.

14. Contact us

24 Mobile Mech Services Limited, Lekki, Lagos, Nigeria.